Alerts are generated when a “Metric” (pre-defined KPIs) crosses a defined threshold. Alerts are triggered based on thresholds, which are set by default but can be defined on a per-property basis. Alerts are trafficked out via SMS and email to configured users, so you can be notified of a potential issue in real-time instead of waiting for a resident to report a problem. This allows you to address it during normal business hours and reduce the need for OT.
For more info, check out the short videos on what the Alerts mean and how you can configure them in our “How-To” video series.